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Privacy Policy

Privacy Policy

Ginza Mode takes your privacy very seriously and treats all your personal information as confidential. For the purpose of the Data Protection Act (the “Act”), the data controller is Ginza Mode Limited. We are registered in Bulgaria under company number 204729249. Our registered office is Sofia 1407 BG, j.g. Yujen Park, bl.122, ent.A, office 3. We will only use information about you in accordance with this Privacy Policy. By using our sites, you consent to such processing. When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details, when you are placing an order. We may also collect any other information (e.g. your age) when you enter a competition or prize-draw we are operating. We may obtain information about your usage of our site to help us develop and improve it further. We use your information for the following purposes:

  • To serve website content to you and handle orders, deliver products, process payments and refunds and provide statements
  • To communicate with you about your orders to provide your e-receipt to you
  • To update our records and generally maintain your account with us
  • For our statistical or survey purposes to improve our sites and our services to you.
  • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
  • To contact you by email, post, or telephone, to ask you for feedback and comments on our services. If you consent, to notify you by email of our products, promotions, competitions and special offers that may be of interest to you. 

We will not disclose your information to any third party outside of the Ginza Mode except under the following limited circumstances.

We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services From time to time we may also provide your information to carefully selected customer service agencies for research and analysis purposes, on our behalf, so that we can monitor and improve the services we provide for you and other customers. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Data Protection Act.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business

We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.  

All collected information about you is processed in accordance with the GDPR 2018 guidelines and will remain in the European Union and will not be transferred or processed outside of the European Union. If you need additional information about your rights, please use the link https://ico.org.uk/

You may sign up to our Newsletter by ticking the appropriate box during registration, or separately on our Newsletter sign up page if you do not wish to establish an account yet. If you wish to unsubscribe from our Newsletter contact list, you can e-mail us at cs@ginzamode.com with the word "unsubscribe" in the subject line. Please allow up to 5 days for unsubscribe requests to be processed.

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Any changes we may make to our privacy policy in the future will be posted on this page.